Frequently asked questions

  • Where do the specimens come from?

We work closely with CapeNature and all our specimens are legally sourced: Our birds, primates and small mammals come from registered rehab facilities, zoos and bird parks where they have died of natural causes. The skulls, horns and taxidermy mounts of our larger ungulates are "by-products" of South Africa's sustainable game farming/meat industry. 

  • Can I reach you by phone?

We are a small business and busy in the workshop throughout the day. Picking up the phone would interrupt the time-sensitive taxidermy process, but we have a very good track record of replying to our customer's email or Facebook inquiries within a short period of time.

  • How can I pay?

You can either pay via Snapscan or make an EFT. Our banking details are listed in the confirmation email, please send proof of payment to info@mandiblescollection.com prior to collection. All our specimens are individual pieces, unpaid items thus can only be reserved for 48 hours, after that we will re-list them on the shop.

  • Where can I collect?

You can collect your specimen weekdays between 8:00am and 3:30pm from our workshop in Woodstock (close to the Old Castle Brewery), the address is listed in the confirmation email. Please allow us half a day to get your order ready. Please note that the workshop is otherwise not open to the public. 

  • I can't collect, what are the other shipping options?

Courier. We do ship city- and countrywide using courier, please allow us 2-3 working days to get your order ready. 

  • Do you ship internationally?

No, Mandibles caters to the South African market. Our overseas customers can order directly from our international online store www.blueduiker.com.

  • Do you rent out taxidermy

No, sorry, we stopped renting out taxidermy, because we realised that our specimens are just too delicate. We do all our taxidermy in-house and feel that our retail prices are fair and below the international average, so production houses and photographers are welcome to purchase specimens from us. If you would like to feature a Mandibles product in your magazine or blog, please contact us via the contact form or at info@mandiblescollection.com.

  • I found a dead bird/squirrel - can you taxidermy it for me?

Please send us a photo of the specimen to info@mandiblescollection.com and we will get back to you with a quote. We do not taxidermy pets. Please note that custom work requires a 50% deposit upon delivery at our workshop. The outstanding amount is required upon collection. In case of a CITES I listed specimen (we can help identify it), you would need to obtain a permit from CapeNature: http://www.capenature.co.za/permits-information/  

  • Do I need any paperwork for my taxidermy specimen?

CITES, the Convention on International Trade in Endangered Species, regulates the trade in wildlife products. CITES II listed specimens (such as f.ex. baboons, vervets, crocodiles, caracals, tortoises and most parrot species) require a CITES export permit when taken out of South Africa. You can obtain such an export-permit from your nearest CITES office/CapeNature: http://www.capenature.co.za/permits-information/

  • How do I maintain my taxidermy specimen?

If your specimen becomes dusty brush the dust off with a soft make-up brush. Please do not clean it with a wet cloth, a vacuum cleaner or your hands as this will mess with its feathers/fur. For more info on how to treat your taxidermy specimen check out our MANUAL.

  • Do you offer taxidermy courses or internships?

We did our first 2-day-course at the Mandibles showroom in June 2017. It was lots of fun, but due to our busy schedules we haven't planned another one in the near future. Should this change though, we will announce it on our Facebook or Instagram page. Please note that we cannot offer internships at our workshop.